FAQs / Help

Ask us for help! It doesn’t matter if you are a student or landlord; you can always reach out to us regarding all matters related to students and property management. For any complains or challenges student may face within any of the properties listed in our platform student can contact us at studentsupport@offcampus.co.za . for other challenges student may also contact the university directly for assistance.

Landlords

How can I get accreditation?

you can simply go to the university admin desk and enquire or visit the NFSAS website for more info. Each university has its unique accreditation process.

How do I register an off campus account?

Full tutorial on this link ( tutorial will be uploaded on youtube)

How can I cancel my subscription?

you simply navigate to your landlord portal, click on the left panel and deactivate your account if you experience any problem contact admin on info@offcampus.co.za.

Can I get a professional photographer to take pictures of my property?

Yes you get your own photography or you can simply contact us and we will get you in touch with one of our own. info@offcampus.co.za.

Students

Can i terminate my lease if i dont like the property or not certified with services?

Yes you can just issue the landlord with written notice for 30days and also inform the accreditation or student finance office.

Can I leave my stuff when going home for the holidays?

Yes most properties allow students to leave the luggage when going home.

Sleep overs allowed in student accommodations?

Please download house rules to check if the student accommodation you selected allows sleep overs. Most accredited student accommodations don’t allow sleep overs especially in sharing rooms.

Can I arrange to view student accommodation before moving in?

Yes, contact the landlord and make arrangements.

Can I report an incompetent landlord?

Yes you can go to the university admin or accreditation office and file a complaint. They will be happy to help.

General

Can I advertise other services and products besides student accommodation on this platform?

Yes, you can contact marketing@offcampus.co.za.

Where can I download the off campus app?

App is available on play store and apple store.

How much does it cost to list property on this platform?

Please check our rates we offer affordable rates and student use the platform for free.

OffCampus

Offcampus is a perfect platform to weigh your options, explore and select from the best off campus accredited and non accredited student accommodations that caters for all major universities in South Africa.